Now Hiring
Guest ExperienceHost
🏥 Health Insurance — TEG Covers ~70% for Full Time Team
💰 401(k) With Company Match
⏱️ Up To 30–35 Hrs/Week
🚀 Management Path In 3–6 Months
We're hiring guest-facing, hospitality-driven team members to join The Escape Game — where your job is making sure every group who walks through our doors has the BEST hour of their week.
When was the last time a company made your day? ✨
Our entire team is empowered to create personalized memories that make our guests feel like VIPs. Here's how we do it:
🍎 Back to School Basket
Jaxon told Charlotte he was nervous about making friends at his new middle school. After their escape room, Charlotte gave Jaxon a care package with some TEG swag and a handwritten note of encouragement. The gesture brought his dad to tears, and Jaxon said he couldn't wait to come back to TEG with all his future friends!
🧀 Mozzarella Magic
While Joann and Hadassah waited to start their escape room, Jenna overheard them discuss ordering mozzarella sticks from a nearby restaurant, but they decided not to due to the restaurant's long wait. We placed an order and delivered their surprise snack during their game — they were ecstatic!
🐬 Undersea Surprise
Noah booked our undersea escape room for birthday girl Avalon, who loves all things underwater. When Emily and Becca learned this, they surprised her with a personalized card, ocean-themed gummy snacks, and a dolphin plush. Avalon couldn't believe it and hugged both team members, exclaiming "THIS IS THE BEST DAY EVER!!!"
⭐️ The Roles
One Team.
Three Starting Points.
When you apply, we'll place you in the role that fits best based on your experience and availability. All three roles are guest-facing, share the same core mission, and feed into the same career path.
Entry Level
👋 Game Guide
You're the key to an epic experience. You lead introductions, monitor games and assist guests in real time, and give every group a send-off they'll remember.
After 4–6 Weeks of Success as GG
🫶 Guest Experience Specialist
You're the first and last impression. You own the lobby — checking guests in, booking reservations, answering the phone, and keeping the energy high.
With Experience
💪 Team Leader
You lead the shift. You open and close, uphold our standards by encouraging and coaching your team in the moment, coordinate breaks, and keep everything moving on a busy night.
Already have hospitality or leadership experience? Let us know in your application. Team Leader candidates preferred to have 1–2 years of guest-facing and leadership experience.
🌟 Who Thrives Here
This Job Is For People Who...
No escape room experience required. We hire for guest focus and integrity — everything else we can train.
❤️ Genuinely love people
⚡ Energized by making someone's day
🏃 Thrive in fast-paced environments
🌱 Looking for real career growth
💬 Open to feedback and coaching
🤗 Gracious communicators
🧩 Creative problem solvers
🤝 Excellent interpersonal skills
👥 Team-focused
🌙 Available nights & weekends
💼 Compensation & Benefits
Real Benefits.
Rare At This Level.
TEG covers roughly 70% of the monthly medical premium for full time team — that's about $430/month toward your health insurance from us. Add a 401(k) match, company-paid life insurance, and more. We don't know of many hourly entertainment jobs that offer this.
Company Covers ~70%
🏥 Medical Insurance
Cigna PPO or HDHP options. TEG contributes ~$430/month to your premium. Employee share starts at ~$58–$75 bi-weekly. Available to full-time team after 90-day waiting period.
Company Match Up To 4%
💰 401(k) Savings Plan (Roth & Traditional)
TEG matches 100% of your first 3% and 50% of the next 2%. All team members eligible after 6 months.
Company Paid
☂️ Life & AD&D Insurance
$10,000 of life and accidental death & dismemberment coverage paid 100% by TEG. Optional additional coverage up to $300,000 available. Available to full-time team after 90-day waiting period.
Day 1 Eligible
🔐 Free & Discounted Game Play
Play our games free and book friends and family for $20/player during non-peak hours. All team members eligible.
Optional
😁 Dental & Vision
Guardian dental and vision plans available to full-time team members after 90 days.
Pre-Tax Savings
🚗 FSA / HSA / Commuter
Healthcare FSA (up to $3,400/yr), dependent care FSA (up to $7,500/yr), HSA with HDHP plan, and commuter benefits for transit and parking. Available to full-time team after 90-day waiting period.
You & Your Family
🤝 Employee Assistance Plan
Confidential support through ComPsych covering stress, finances, legal issues, nutrition, and more — for you and your family members. Available to full-time team after 90-day waiting period.
Optional
🎓 529 Tuition Savings Plan
Pre-tax savings for college or K–12 tuition through American Funds with corporate pricing. All team members eligible after 6 months.
🚀 Growth & Career Path
Management In
As Little As 3–6 Months.
We promote based on performance, availability, and commitment — not length of employment. Team members who love guests, serve others, and apply feedback can grow quickly. Many of our General Managers started exactly where you're starting and grew to GM through development and mentorship.
6 Weeks
Guest Experience Specialist
3–6 Months
AM in Training
12–24 Months
GM – Local or a New City
📅 Schedule
Evenings, Weekends,
And Holidays.
We're upfront about it: TEG is a nights, weekends, and holidays business. If you're a student keeping your days free, a parent who works while the kids are in school, or someone looking for a consistent second job, this schedule is for you. Here's when we typically run the most shifts:
Mon
2pm–close (10:30pm–1:30am)
Tue
2pm–close (10:30pm–1:30am)
Wed
2pm–close (10:30pm–1:30am)
Thu
2pm–close (10:30pm–1:30am)
Fri
2pm–close (after midnight)
✨ The Day to Day
What You'll Do.
Across all three roles, your focus is making people's days.
❤️ Guest Experience
- Welcome and check in guests with genuine energy and warmth
- Ask open-ended questions to connect with guests of all ages
- Lead upbeat, conversational game introductions
- Deliver memorable recaps at the end of each experience
- Resolve guest concerns immediately and graciously
- Promote our games and brand enthusiastically
- Coach and encourage teammates during your shift (TL)
⚙️ Shift Operations & Team Support
- Operate game systems and HMI software
- Monitor games live and deliver hints when groups need them
- Reset and clean games accurately between groups
- Drive walk-in traffic and book reservations at the lobby desk
- Complete shift reports and restock inventory
- Open and close the building (TL)
- Coordinate game start times and team member breaks (TL)
- Address minor game maintenance issues (TL)
- Facilitate cash handling and inventory systems (TL)
✅ Requirements
What We Need From You.
- Flexible availability for nights, weekends, and holidays
- Excellent verbal communication skills with guests of all ages
- Excellent interpersonal skills and emotional intelligence
- Comfort with basic computer and technology tools
- Ability to lift 30–40 lbs and handle physical activity (cleaning, bending, crawling)
- Ability to use strong magnets to quickly reset game components
- Ability to stand for extended periods (75–80% of shift)
- Alignment with TEG's uniform standards
- Must pass a pre-employment background check
Our mission-based culture can be challenging and intense, but for the right person, it can be incredibly rewarding and fun. 🎉
Ready To Make
Someone's Day?
Applications take about 5 minutes. We review every one and respond quickly.
Apply Now
TEG is an equal opportunity employer and is a drug and alcohol-free workplace. This page highlights elements of each role but does not include full job descriptions or lists of essential duties. Positions shown are non-exempt, hourly roles. All offers contingent on a background check.
Click here for job descriptions:
Game Guide ·
Guest Experience Specialist ·
Team Leader